Holiday Period Delivery Information
Please place your order no later than December 13th for pre-Christmas and New Years' delivery. Don't worry - we'll still be dispatching orders right up until December 23rd, but our couriers have said you'll need to order by December 13th to have your order delivered before Christmas and New Years'.
Our team will be taking a break from midday December 23rd 2020 until January 11th 2021. All orders placed during this time will be dispatched when we return on January 11th.
NZ - Courier Delivery
Free delivery for orders over $40
$5 delivery for all orders under $40 (just buy another bra)
All NZ orders are couriered, trackable and should arrive within 3-5 working days.
Australia- Courier Delivery
Free delivery for orders over $60
$10 delivery for all orders under $60
All Australian orders are couriered and should arrive within 5-10 working days.
Rest of World- Airmail Delivery:
Free delivery for orders over $75
$20 delivery for all orders under $75
International orders are couriered and should arrive within 5-10 working days. Countries we currently ship to: Austria, Belgium, Canada, China, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Macau, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UK, USA and Vietnam. If you are purchasing Rose & Thorne products from outside of New Zealand, please be aware of any import tax and duties that may be charged on delivery. These vary from country to country and are not covered by Rose & Thorne or the shipping services we provide.
While we do our best to dispatch orders as quickly as possible, there may be slight delays during unusually heavy sale periods.
Change of heart?
Returns & exchange
Please note we are a New Zealand based company so any returns need to be sent back to our New Zealand offices. Please email us at firstname.lastname@example.org for instructions before actioning any return.
We accept returns for any reason within 30 days of purchase on any bras. However, we can only offer you a return or exchange if you return the item in its original condition. The item must be unworn, unwashed, with all tags still attached.
For hygiene reasons, we do not accept returns or exchanges on knickers. If you are unsure of the fit, please drop us a line before purchasing and we will gladly help out.
Return shipping costs are at the expense of the customer, but we will gladly cover the cost of delivering your replacement product if you have requested an exchange.
We do not accept returns or exchanges on student site items, so please choose carefully.