We use a variety of local courier companies for your order. We do our best to dispatch orders as quickly as possible.
Free shipping for orders $75 and over
$7.50 delivery for all orders under $75 (you could just buy another bra!)
Orders are couriered with a tracking number and are typically dispatched within 2 working days of receipt of order.
URGENT NOTE: Delivery times are expected to take longer than normal due to courier delays.
Couriers, along with most transport companies in NZ, are currently being impacted by our evolving Covid outbreak. There are significant delays on some routes / destinations. Unfortunately, this is only expected to get worse over the coming weeks due to the increasing case numbers along with staff that may be close contacts needing to isolate. We ask for patience and understanding with the couriers and the impact with the delivery of your order due to this unfortunate Covid outbreak.
Please contact us regarding your orders at: firstname.lastname@example.org.
Change of heart?
Returns and exchanges
Great bra fit is really important, so we accept returns for any reason within 30 days of purchase on any full price or sale bras. We can only accept returns or offer an exchange on these if you return the bra in its original condition. Original condition means the bra must be unworn, unwashed, and have all its tags still attached.
Bras marked “Outlet” and all our briefs cannot be exchanged or returned - sales of these are final.
If you are unsure of the fit, please drop us an email before you check out - we’re always happy to help with sizing queries. Also consider a free Online Bra Fitting to help you find the best Rose & Thorne bra for you, and receive a 10% discount on your first order too!
All returns need to be sent back to our New Zealand Distribution Centre. Before you send anything though, please contact us via email at: email@example.com for instructions. We want to make sure the return goes as smoothly as possible for you.
You’ll need to pay for the shipping to return your items back to us, though there is no shipping cost to you when we send you the replacement bra. We do recommend you use a shipping service that gives you a tracking number and offers insurance - we won’t take responsibility for any loss or delay of packages being returned while they are in transit.
Important note: If the item has been used in a way it shouldn’t have been, or the care instructions have not been followed, then unfortunately, you won’t be eligible for a refund or exchange.