Frequently Asked Questions

Our bras

Rose & Thorne




Our bras

How do I know what size I am?

It’s best to have a bra fitting on a regular basis - life changes our bodies! Find out more information about our free Online Bra Fittings (and receive a 10% discount on your first order).

If you’re in Auckland, pop in to our Drury Outlet Store & Fit Studio - our Bra Gurus are always happy to help.

Where can I get a Rose & Thorne Fitting?

Anywhere! From the comfort of your own home, meet with one of our trained online bra gurus.  Book a free Online Bra Fitting, and receive a 10% discount on your first order.

If you’re in Auckland, pop in to our Drury Outlet Store & Fit Studio - our Bra Gurus are always happy to help.

What are your bra shapes?

Rose & Thorne created its iconic bra shapes to meet women's differing bodies and needs. Each shape serves a different purpose. So, once you've found the ones that work for you, you can buy bra after bra with confidence knowing it will fit you. Lingerie shopping has never been easier!

Book an Online Bra Fitting to help determine your favourite iconic shape! And receive a 10% discount on your first order.

What is Forgiving Fit Technology?

At Rose & Thorne, we know that women often wear the wrong size bra. And even if you do get that right, the female form is constantly fluctuating. With that in mind, we created Forgiving Fit™ Technology, a way to ensure that you're comfortable and supported all the time. Even if you're not entirely sure what to look for in a bra, or what your perfect size is, Forgiving Fit™ means that your bras will be comfortable even if you're a size out.

Are all of your products on the website?

Yes, our current gorgeous bras and briefs are available online. We have a few end of line clearance items that can be found at our Drury Outlet Store & Fit Studio.


Rose & Thorne

What is Rose & Thorne's background?

Rose & Thorne was founded in 2011 by Stefan Preston and Sue Dunmore, Bendon's former CEO and Head of Design respectively. After leading Bendon's expansion into Europe, North America and the Middle East, they saw an opportunity to create a lingerie experience unlike any other.
Rose & Thorne is lingerie made simple. When we started this label, we knew that buying bras could be costly, time consuming and often uncomfortable for many women. So we set out to change the entire lingerie experience. Our bras give women of all shapes and sizes the comfort and style they deserve at a price they can afford.

How do I keep up to date with Rose & Thorne?

Sign up to our RoseMail email. You will get early access to all of our new arrivals, some super special offers, and bunches of other good stuff.

Follow us on Instagram and Facebook.



Which payment methods do you offer?

You can pay for your order with Visa, Mastercard or use Laybuy.

Is it safe to order online?

We are committed to ensuring that all of your information is secure. We do not store your credit card details. Our website is hosted by Amazon Web Services, who is PCI-DSS compliant, with our critical pages are http secured. And we do not share any of your personal information with any third parties. Read more about our Privacy Policy.

Can I buy Rose & Thorne in a store?

You can! We have our own Drury Outlet Store & Fit Studio, which stocks our full range, as well as some ends of line bargains. 



Do you ship internationally?

We currently ship to a wide range of countries. For our Australian based customers, please visit us at

For all other countries, please visit us at


Will you deliver to my PO Box?

We require a physical address for all deliveries.

How can I track my order?

Once we’ve shipped your order, you'll receive an email that includes your tracking reference.


When will my order arrive?

Orders typically arrive within 3 working days. These are best estimates however and don’t allow for any delays that may occur, such as COVID-19 delays.


Which courier services do you use?

We use a variety of local courier companies to deliver your order.


Did you mention free delivery?

Delivery is free on NZ orders over $75. It's $7.50 for orders under $75.



What is your returns policy?

We have a hassle free returns policy.


How can I return or exchange my bra?

Check out our returns & exchanges policy.


How do I send things back?

Contact us to let us know what you’d like to return and why, and our team will help you with next steps.


Which products can’t be returned or exchanged?

Bras marked “Clearance” and all briefs can not be returned or changed - these sales are final. If you are unsure of size before you purchase, please contact us to discuss.


I believe a product is faulty - what can I do?

If you believe your item is faulty, contact us explaining the fault, including pictures if you can. We can then assist you.


Need assistance?